Create User

Reached from Users → Create User. Single-form wizard that provisions every piece of per-user state.

Required fields

  • Username — lowercase, alphanumeric plus - and _, 3–32 characters. Becomes the Linux account name, the PHP pool name, and the SFTP login.
  • Email — used for Kratos login and recovery email.
  • Display name — shown in the panel header.
  • Role — user (hosting customer) or admin (full operator access).
  • Package — selected from Hosting Packages. Determines quotas and limits.
  • Primary domain — the first hosted domain for this user. Created in the same transaction.

Optional fields

  • Password — leave blank to auto-generate (recommended). The generated password is displayed once on the success page and never stored in cleartext.
  • Enable SFTP — defaults to on; users without an SSH key cannot SFTP until they add one under SSH Keys.
  • Send welcome email — sends the credential to the user’s email address via Stalwart.

What happens at submit

  1. Validate uniqueness of username, email, and primary domain.
  2. Create the Kratos identity with the (generated or supplied) password.
  3. Insert the users row with package and quota links.
  4. Create the Linux account with useradd -m -s /usr/sbin/nologin -G www-data,jabali-sftp.
  5. Enable systemd lingering (loginctl enable-linger <username>) so per-user timers fire without an active session.
  6. Schedule the reconciler to converge: PHP pool drop-in, quota, slice limits, per-user nftables egress, default mail account for the primary domain.

Most steps complete within five seconds; PHP pool and nginx vhost converge on the next reconciler tick (within 60 seconds).

Failure modes

Symptom Cause Resolution
“Username already in use” A previous user with the same name was deleted but /home/<name> was not removed. trash /home/<name> and retry, or pick another name.
“Primary domain already exists” Another user already owns the domain. Delete the existing domain first or pick another.
Quota cannot be set Filesystem mounted without usrquota / grpquota options. See troubleshooting.

CLI

jabali user create   --username alice   --email alice@example.com   --display-name "Alice Smith"   --role user   --package standard   --primary-domain alicesite.com

Omit --password to auto-generate.